How to access the Ticket Dashboard.

This guide will walk you through the steps to access the Ticket Dashboard, where you can view the status of all tickets. This feature is only available to admin users on the web version of the app.

Step 1: Log in to the Web Version of Your App

1. Open your preferred web browser and navigate to the login page for your app.

2. Enter your admin credentials (username and password) to log in. If you do not remember your credentials, please use the "Forgot Password" option or contact your IT department for assistance.

Step 2: Navigate to Admin Settings

1. Once logged in, look at the top right corner of your screen for your profile icon or name.

2. Click on your profile icon or name to reveal a dropdown menu.

3. From the dropdown menu, select "Admin Settings" to access the admin control panel.

Step 3: Access the Ticket Dashboard

1. In the "Admin Settings" menu, look at the left-hand side of the screen to see a list of options.

2. Locate and click on the "Tickets" button from this list. This will take you directly to the Ticket Dashboard.

Step 4: View Ticket Statuses

1. On the Ticket Dashboard, you will see a list of all tickets categorized by their status (e.g., Open, In Progress, Resolved).

2. Use the filters at the top of the dashboard to sort tickets by date, status, or priority.

3. Click on any ticket to view its details, including notes, status updates, and any actions taken.

Additional Tips

• Bookmark the Ticket Dashboard for quicker access in the future.

• Ensure your browser is up-to-date to avoid any issues with accessing the dashboard.

• If you encounter any problems or have any questions, please reach out to your support team through the provided help channels.

By following these steps, you will be able to efficiently monitor and manage your tickets through the admin portal.